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St Andrew's C of E Primary School

St Andrew's C of E Primary School

Complaints Procedure

We would hope that parents never have the need to complain but sometimes things go wrong. Most concerns or potential complaints can best be settled by informal discussion with the class teacher and/or the Head Teacher and this should be the first approach. If the problem cannot be resolved informally, then a formal complaint can be made to the school’s Governing Body.

It is the intention that each formal complaint will be dealt with as a priority, bearing in mind the need to investigate fully, fairly and carefully. A completed form is submitted to the clerk of the Governing Body (via the school office). The governors will then acknowledge receipt of the complaint and arrange for an investigation to be carried out.

However, our wish is to base our relationship with you as a partnership, promoting greater understanding and accountability.